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ECHO Help Desk and Support 

ECHO Frequently Asked Questions

ECHO is Here to Serve You!
ECHO strives to make its Web sites as informative and user-friendly as possible. However, if you require additional information or assistance, our staff of customer support professionals are here to provide assistance. Please refer to the table below to determine the best source for your issue or question.

Electronic Clearing House, Inc.
730 Paseo Camarillo
Camarillo, CA 93010
Driving Directions
Type of Assistance Typical Topics and Questions Contact Information
     
Choosing and Applying for ECHO Services for your Business • Which credit card or check processing services are best for you 
• General information about ECHO products
• ECHO products and pricing 
• Requirements for a new account
• How to get started with ECHO
• Adding a new service to your existing ECHO merchant account		 Sales Department
1-800-262-3246, ext 5
Fax: (805) 419-8694

Email
     
Customer Support
 • How your ECHO terminal or payment service works.
• Questions regarding your ECHO processing 
• Setting up Internet payments or shopping cart for your Web site.		 Customer Support
1-800-262-3246, ext. 1

Email
     
Referral Programs with ECHO
 • Questions about money-making referral programs Business Development

Email 
     
Partnership Programs with ECHO
 • Agent Bank Partnerships with ECHO
• ISO Relationships
• Technology Partners		 Business Development
(303) 209-4141
Email 
     
RPM Technical Support
 • Technical issues with our Recurring Payments Manager (RPM)
 RPM Support

Email 
     
ECHO Web Site
 • Problems with ECHO Web sites
• Suggestions for Web site design		 Customer Support
1-800-262-3246, ext. 1

Email 

     
Corporate/Investor Information
 • Investor information
• Company background
• Company history		 Investor Relations
     
Human Resources
 • Employment opportunities at ECHO Careers

 
     

Additional Information

ECHO Merchant Center
 Help Desk
 FAQs
 Glossary
 Integration Guide
 Developer Support
 Test Account
 Sitemap

 


Customer Support Hours

Our Customer Support staff serves merchants by phone seven days per week, 24 hours per day, everyday, including weekends and holidays. Call them at 1-800-262-3246, ext. 1 for the assistance you need. 

Telephone calls to our Sales Department, Corporate Information and Partner information staff are answered during business hours (Pacific Time) Monday through Friday. 

E-mail inquiries to Customer Support are answered by the following business day.

Have a complaint about an ECHO merchant you have purchased from? 

If you have a complaint about a product or service provided to you by a merchant processing with ECHO or on Merchant America, please direct that complaint to the merchant directly. If the merchant cannot or will not provide the satisfaction you desire, your next step should be to discuss the problem with the bank that issued you your credit card. ECHO is NOT legally in a position to intercede between you and a merchant that uses us for credit card processing services.

 
ECHO Credit Card Processing has been tested and found compliant under the PCI bankcard security standard by ComplyGuard Networks, Inc. ECHO provides credit card processing, merchant accounts and check payment processing services Electronic Clearing House Inc ECHO has been in business since 1986. ECHO Credit Card Processing, Merchant Account and Check Service Provider

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© 2008 Electronic Clearing House, Inc.