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ECHO Help Desk and Support
ECHO Frequently Asked Questions
ECHO is Here to Serve You!
ECHO strives to make its Web sites as informative and user-friendly as possible. However, if you require additional information or assistance, our staff of customer support professionals are here to provide assistance. Please refer to the table below to determine the best source for your issue or question.
Electronic Clearing House, Inc.
730 Paseo Camarillo
Camarillo, CA 93010
Driving Directions
| Type
of Assistance |
Typical
Topics and Questions |
Contact
Information |
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| Choosing
and Applying for ECHO Services for your Business |
•
Which credit card or check processing services are best for
you
• General information about ECHO products
• ECHO products and pricing
• Requirements for a new account
• How to get started with ECHO
• Adding a new service to your existing ECHO
merchant account |
Sales
Department
1-800-262-3246, ext 5
Fax: (805) 419-8694
|
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|
|
Customer
Support
|
•
How your ECHO terminal or payment service works.
• Questions regarding your ECHO processing
• Setting up Internet payments or shopping cart
for your Web site. |
Customer
Support
1-800-262-3246, ext. 1
|
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|
|
Partnership
Programs with ECHO
|
• Agent Bank Partnerships with ECHO
• ISO Relationships
• Technology Partners |
Business
Development
(866) 343-1626
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ECHO
Web Site
|
•
Problems with ECHO Web sites
• Suggestions for Web site design |
Customer
Support
1-800-262-3246, ext. 1
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Corporate/Investor
Information
|
•
Investor information
• Company background
• Company history |
Investor
Relations |
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|
Human
Resources
|
•
Employment opportunities at ECHO |
Careers
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Additional
Information |
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ECHO Merchant Center
Help Desk
FAQs
Glossary
Integration
Guide
Test Account
Sitemap
Customer Support Hours
Our Customer Support staff serves merchants by phone seven days per week, 24 hours per day, everyday, including weekends and holidays. Call them at
1-800-262-3246, ext. 1 for the assistance you need.
Telephone calls to our Sales Department, Corporate Information and Partner information staff are answered during business hours (Pacific Time) Monday through Friday.
E-mail inquiries to Customer Support are answered by the
following business day.
Have a complaint about an ECHO
merchant you have purchased from?
If you have a complaint about a
product or service provided to you by a merchant processing
with ECHO or on Merchant America, please direct that
complaint to the merchant directly. If the merchant cannot or
will not provide the satisfaction you desire, your next step
should be to discuss the problem with the bank that issued you
your credit card. ECHO is NOT legally in a position to
intercede between you and a merchant that uses us for credit
card processing services.
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